Return Policy

If you’re not 100% satisfied with your purchase, package and return it to us within 30 days for a full refund, credit or merchandise exchange. 

Include With Your Return:

  • A copy of your receipt
  • A note explaining the reason for your return.
  • Your Name
  • Address
  • Phone Number
  • E-mail Address

Please Note:

  • All returned items must be in the new condition complete with boxes and hang tags. If items have been worn or used, we cannot refund or exchange your purchase.
  • The cost of shipping charges from The Trout Shop to you and credit card fees assoicated with the sales transaction are not refundable unless we made a mistake with your order. If you call your order in and we process your credit card in-house, there is a 7% surcharge placed on returned items. If you purchase your order on-line and return it to us within 30 days, there is no charge for credit card fees.

Wader and Boot Returns

When your waders or boots arrive, try them on inside in a clean environment. Make sure they fit and are comfortable before wearing them outside. If for any reason the fit is not right, ship them back to us. We will work with you to find waders and/or boots that fit you correctly. We cannot refund or exchange waders that have been soiled.

Rod and Reel Returns

You may return your rod or reel provided they have not been used in the field. If you purchase a new rod and find that it doesn’t cast the way you expect, no problem. Send it back in new condition and we’ll find you a suitable replacement. Rods that have dirty corks or have had the warranty card submitted to the manufacturer cannot be exchanged or refunded. If you have us spool your reel with line and/or backing and you want to return the reel, you will be charged for the retail price of the fly line, backing and a service charge of $25 for the rigging.

Shipping Address for Returns


The Trout Shop
110 Bridge Street
Craig, MT 59684-8715
Toll Free: 800-337-8528
USA: 011-406-235-4474


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